Fraud Prevention

At HealthcareBank, a division of State Bank & Trust, your online information is secure, and you can be confident that no one else has access to it. Signing on to view your accounts from the HealthcareBank page is safe. When you click the Login button, your username and password are encrypted using Secure Sockets Layer (SSL) technology to keep your information secure.

Fraud Prevention

At HealthcareBank, you can safely do your online banking through our secure Web site. However, you should never put personal data such as account numbers, Social Security numbers or other information in an e-mail to us. In fact, we will never ask you to send us personal or account data via e-mail.

If you receive an e-mail that appears to be from HealthcareBank, and asks for that information, you may be encountering a “phishing” scam, in which someone is trying to trick you into revealing confidential information.

How Can I Identify Online Fraud?

While it can be difficult to tell fraudulent e-mails and Web sites from legitimate ones, here are some common characteristics of “phishing” scams:

  • They often have a sense of urgency telling customers that if they fail to update or confirm their personal or account information, access to their accounts will be suspended.
  • They typically ask for personal information such as:
    • Account numbers
    • Credit card and check card numbers
    • Social Security numbers
    • Internet banking sign-on IDs or passwords
    • Mother's maiden name
    • Date of birth
    • Other sensitive information
  • They often include links or e-mail addresses that include a legitimate company's name or Web site.
  • The e-mails and pop-up Web sites may include misspelled words and improper grammar.

How Can I Protect Myself?

There are some simple precautions that will help.

  • Don't make it easy for Internet thieves. Learn how you can safeguard against electronic scams using these tips from the FDIC. >> View Slideshow
  • Never reply to unsolicited e-mails or pop-up Web sites that ask for sensitive personal or account information.
  • Type Web addresses into browsers instead of clicking on links in e-mails.
  • Change your passwords and PINs every 30 to 60 days.
  • Keep your anti-virus and anti-spam filtering software up to date.
  • Monitor your accounts and credit reports regularly.
  • If you believe you have provided information about your HealthcareBank accounts to a fraudulent e-mail or Web site, contact us immediately.